Understanding the Cost of Downtime

Business downtime is costly. Research abounds on just how much it can set a business back. Some small businesses can’t even rebound from the expenses associated with downtime. 

There are many reasons a business might experience IT downtime. Say, the Wi-Fi goes down or there’s a simple power outage. Either could lead to a small-scale, short-term downtime. 

Severe weather events such as tornadoes or hurricanes can also cause downtime. If you don’t have cloud-based access to your applications, you could suffer downtime. Worse, you could be the victim of a cyberattack that leads to criminals encrypting your data. A data breach or malware infection could force you to take systems offline to solve the problem. 

Every minute you are without your business technology can add up. Let’s consider the various costs you could encounter. 

Loss of business revenue 

If your people can’t access business systems or network applications, productivity drops. Your sales team can’t close deals, or your product development team can’t access schematics. Perhaps someone in client development can’t get to their pitch presentation. 

Remediation costs 

Fixing your business technology after downtime takes extra work, which means added resource costs. You may have to pay overtime to the IT team working round the clock to get you back up and running. You may need to catch up from when you had to spend time doing things manually. This disrupts efficiency and costs money. 

Customer dissatisfaction 

How often do you hear someone apologize for their computer running slowly? When you call a customer service line it’s a familiar frustration. Imagine telling someone instead, “our systems are down, and we are unable to help you right now.” You will be compounding customer aggravation. They don’t want to wait for your downtime to end to resolve their issue. 

If there’s a data breach, customers will worry about personal data or compromise of proprietary information. 

Legal and compliance fees

Your business could run afoul of compliance or face legal action. For instance, if you are in the health services industry and are breached, you could be hit with hefty fines for jeopardizing personal information. 

Brand reputation 

If your payment processor goes down, and you’re unable to take any orders, some customers will get impatient and order from a competing website. They may end up switching to that company permanently. 

There’s also a misconception that any press is good press. But you do not want your business to make headlines for having fallen victim to a cyberattack. 

Employee engagement 

Every business owner recognizes the importance of retaining motivated and skilled staff. Employees frustrated by repeated downtime may start looking elsewhere. 

Morale and your business culture could decline. Turnover could rise. You’ll need to invest time recruiting, training, and retaining fresh new hires. 

Key takeaway 

Don’t think business downtime can’t happen to you. When it comes to technology, threats are ever-evolving. Stay current with updates and software upgrades, and be vigilant about new threats.Quadrivium can help move systems to an offsite facility in our Data Center or to the cloud to ensure mobile access and reduce downtime. We take a proactive approach to ensure the safety and security of your data. We perform preventative maintenance and help cut your cybersecurity risk. We can’t promise downtime won’t happen, but we can make sure you are resilient and able to bounce back more quickly should problems arise. Contact us today at 479-419-4600.

Get In Touch