Frequently Asked Questions
01.
How Do You Determine Your Pricing?
Our prices are determined by a variety of factors, including the costs of equipment, installation and service time – as well as the service of any customer-owned equipment. As always, we are committed to offering our customers highly competitive prices, and our experience has shown us that outstanding service and performance will generate more than enough return to keep our customers loyal and our company on a sound financial footing.
02.
What Is Quadrivium’s Back Up Plan To Keep The Client’s Data Safe, Secure And Accessible?
A local backup ensures a quicker restore time. However, it doesn’t protect from local disasters beyond a hardware failure. Local backups cannot protect against unexpected circumstances such as fires, floods, theft, or any other destruction of property. For more protection, you will need offsite backup. Quadrivium removes the stress and tedium of constantly backing up your data by creating automated, scheduled processes that will have you up and running in no time when disaster strikes.
03.
Why Should We Choose Quadrivium?
Custom Hosted Solutions There is no such thing as one solution fits all at Quadrivium. Each customer is unique and is treated as such. The team has developed technology solutions that are not commonplace in the nation but can be customized to your business and give you a competitive edge in efficiency. Efficient Technology Quadrivium’s first-class data center reduces energy consumption for Quadrivium and their clients. Clients receive security and efficiency while saving money and preserving our environment. A Good Fit Quadrivium is just the right size to provide a completely personal experience when it comes to service. When your technology systems are crucial to your business, it’s important to have a company you feel comfortable with. Broad Service Options The broad range of services offered by Quadrivium means that you don’t have to change technology companies as your business grows. Expertise Quadrivium stays current, constantly broadening their expertise. They don’t wait for the right technology to come along to meet a client’s needs. If it doesn’t exist they develop it. They’re a solutions driven company.
04.
Can You Help Me With…?
Quadrivium is particularly strong at assisting small to midsize businesses that need to cut costs or obtain help managing their networks. While large corporations may already have resources for disaster recovery, co-location and virtual consolidations, smaller companies may not even have an IT department. Quadrivium affordably fills that need. We are also providing the same value on a growing basis to local governments. Quadrivium often meets with prospective clients numerous times to determine their needs and identify the Quadrivium solution that a) meets these needs; and b) fits their budgets. In many cases, we can create hosted servers for testing purposes, to demonstrate their benefits to companies.
05.
How Do You Stay It Compliant With Regulations?
Quadrivium keeps informed of regulatory compliance issues on a continual basis. With input from business auditors, customer operations officers, attorneys and specialized software that keeps track of compliance matters, Quadrivium maintains policies that reflect the latest compliance developments that affect us and the industries we serve.
06.
Why Is Proactive Support And Management Better Than Paying For The Repairs When Something's Wrong?
Quadrivium provides a proactive approach to prevent or warn before failures happen. It is similar to having insurance and maintenance on your car. To keep your network, hardware and software running at its peak performance, which will reduce issues, breaks, failures, viruses/ransomware, which in turn gives you more production and less disaster cost. Proactive monitoring also minimizes the cost of lost production and down time in the event of outages.
07.
If It Is All In The “Cloud”, How Safe Is It? Where Is My Data? How Do I Get To My Data? Will It Take Longer To Access?
Data is stored in a private customer cloud located at Quadrivium’s Data Centers. This private cloud provides each customer with their own secure guaranteed space to store and access application and data. Quadrivium works closely with customers to design a secure communications method for their individual private cloud. Your data is transferred through a VPN (Virtual Private Network) an encrypted tunnel, if you will, from point A to point B. Bandwidth and data size will control the access rates of your information.
08.
What Can Quadrivium Provide That My Current It Team Does Not?
We don’t just offer IT services— Quadrivium provides management and automation products that will help your IT professional be more efficient. We also provide Cyber Security and hosted services. When working with a client’s IT team, our goal is to compliment their skills. We work with many different types of industries and networks to bring a vast array of experience and perspective in solving technologies issues that’s impossible to accrue by maintaining only one network or field.
09.
What Do You Have That Will Work That Is A Less Expensive Option?
We do not present our customers with “Cadillac” version solutions. We work diligently to offer the absolute best solution to meet each customer’s individual needs for the present and consider your company’s growth. Depending on your budget, it’s not always smart to spend your money on IT fixes when we could save money by preventing breaks in the first place.
10.
I Pay For Cyber Risk Insurance, Why Do I Need That? How Can Quadrivium Help?
Most of the time, in order to have cyber risk insurance, you have to have some cyber security services in place. Cyber Security Insurance can help with costly repairs that are required as well as lost production due to a cyber-incident.
11.
I Have Been In Business For Many Years And Have Never Been Hacked. Why Do I Need To Pay To Have Someone Update My Workstations, Firewall, Router, Network, Etc.?
Technology is constantly changing, and so are the risks associated with using it. Keeping your technology protected and up to date can be difficult, and time is valuable. Quadrivium’s service enables you to focus on your company’s productivity instead of the risks.
12.
I Prefer To Own My Own Hardware/software. Can You Support This?
For 20 years, Quadrivium has been in business supporting other’s equipment and software. We will support, consult and implement customer owned hardware and software.
13.
We Have Our Own Software And A Location Available To Utilize For Offsite Backup. What Is It That You Offer To Enhance?
Quadrivium is deeply experienced in the management of backup, testing, and restores, and our data center’s location, software, procedures, alerts, and monitors are industry leading. Our knowledgeable engineers and state-of-the-art technology can take some or all responsibilities off of your staff’s hands.
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