Master Services Agreement – general terms and conditions applicable to all Provider products and services.
Service Attachment for Managed Services – core managed services including monitoring, remote management, and help-desk.
Service Attachment for Managed Security Services – advanced cyber-security services including SOC and SIEM.
Service Attachment for Cloud & Hosting – cloud and hosting services including Microsoft 365.
Schedule of Third-Party Services – notice of third-party services and waiver of claims.
Data Processing Agreement – data security and privacy agreement including statutorily required terms.
Service Level Objectives – targeted response times by tier of severity.
Service Attachment for Backup and Disaster Recovery – managed backup and disaster recovery services.