Legal

Master Services Agreement – general terms and conditions applicable to all Provider products and services.

 

Service Attachment for Managed Services – core managed services including monitoring, remote management, and help-desk. 

 

Service Attachment for Managed Security Services – advanced cyber-security services including SOC and SIEM. 

 

Service Attachment for Cloud & Hosting – cloud and hosting services including Microsoft 365. 

 

Schedule of Third-Party Services – notice of third-party services and waiver of claims.

 

Data Processing Agreement – data security and privacy agreement including statutorily required terms.

 

Service Level Objectives – targeted response times by tier of severity. 
https://mspterms.live/Quadrivium/Svc-lvl-objectives

 

Service Attachment for Backup and Disaster Recovery – managed backup and disaster recovery services.